Credit Balance Refund Checks

Credit Balances

Customer payments to student accounts which result in a credit balance will be refunded ten (10) business days after a request has been received in writing. Refund requests will not be processed until a credit balance appears on the student’s monthly statement.

Title IV Credit Balances

A Title IV credit balance occurs whenever the amount of Title IV funds credited to a student’s account for a payment period exceeds the amount assessed the student for allowable charges associated with that payment period.

If federal student aid disbursements to a student’s account creates a Title IV credit balance, Arizona Christian University will pay the credit balance directly to the student or parent as soon as possible, but no later than 14 days after:

• the first day of class of a payment period if the credit balance occurred on or before that day, or
• the balance occurred if the balance occurred after the first day of class.

Arizona Christian University will pay a Title IV credit balance by issuing a check payable to the student and/or parent as applicable.

ACU Student Accounts will notify you when your refund check is ready. Traditional campus students will be given a time frame that they can pick up their check in the Business Office before it is mailed to your primary address on file.

If you are unavailable to pick up your refund check during the time frame allotted, please reach out to Student Accounts to schedule a pickup time. Failure to pick up your refund check within 21days will result in it being mailed to the primary address on file.

All Online and Master Study student refund checks will be immediately mailed to the primary address on file. If you would like to pick up your refund check, please reach out to Student Accounts at the start of your semester to request a pickup timeframe.

Parent Loans (PLUS) Credit Balances

The law requires that any excess PLUS Loan funds be returned to the parent. Therefore, if PLUS Loan funds create a credit balance, the credit balance would have to be given to the parent. However, the parent may authorize Arizona Christian University (in writing) to transfer the proceeds of a PLUS Loan credit balance directly to the student for whom the loan is made.